Returns, Refund & Exchange Policy – Sharvi Art Empor

At Sharvi Art Empor, we are committed to delivering high-quality handcrafted products and ensuring customer satisfaction. Please review our return, refund, and exchange policy below for a smooth post-purchase experience.

Return Policy

Customers may request a return within 3 days of delivery.

Return Eligibility

A return will be accepted only if:

• The product is unused and in original condition
• Original packaging, seal, and labels are intact
• The request is raised within 3 days of delivery

Once the returned item is received and verified, you may choose a refund or replacement.

Refund Policy

• Refunds are processed within 10–12 business days after product inspection
• Refund will be credited to the original payment method
• A confirmation will be shared once the refund is initiated

Note: Shipping or delivery charges (if applicable) are non-refundable.

Exchange Policy

Exchange requests are accepted within 3 days of delivery.

Exchanges are allowed only if:

• The product is damaged
• Incorrect item is delivered
• There is a manufacturing defect

Exchange Conditions

• Product must be unused and unopened
• Original packaging and labels must be intact
• Request must be raised within 3 days of delivery

How to Request a Return or Exchange

To initiate a return or exchange, email us at:

Sharvihandicrafts1@gmail.com

Include the following details:

• Order ID
• Reason for return or exchange
• Clear images or unboxing video (if applicable)

Our team will review your request and provide further instructions. After verification, the refund or replacement will be processed.

Non-Returnable / Non-Exchangeable Cases

Requests will not be accepted if:

• The product has been used or damaged
• The request is made after 3 days of delivery
• Packaging, seal, or labels are missing
• The product fails the quality check after return
• Minor variations in design, color, or size (due to handmade nature)
• Items purchased during sale or promotional offers

Important Note

All products are handcrafted, so slight variations are natural and not considered defects.

Sharvi Art Empor reserves the right to approve or reject any return, refund, or exchange request based on product condition and policy compliance.